Shipping policy
SHIPPING POLICY
Last updated: October 4, 2026
Thank you for shopping with K.Z.Prize.
K.Z.Prize is based in Japan and ships products directly from Japan to customers around the world.
Please read this Shipping Policy carefully before placing your order.
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1. Shipping from Japan
All orders are shipped directly from Japan.
We currently ship to selected countries and regions. Available destinations may vary depending on the product, shipping service, and applicable import regulations.
If your country or region is not available at checkout, please contact us to ask whether shipping may be arranged.
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2. Shipping Costs
Shipping costs are not included in the product price unless otherwise stated.
The shipping cost is calculated based on factors such as:
- Destination country or region
- Package weight
- Package size
- Shipping method
- Number of items in the order
The applicable shipping cost will be displayed during the checkout process before you complete your purchase.
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3. Shipping Methods
Depending on the destination and order, K.Z.Prize may use international postal services, courier services, or other available shipping carriers.
The available shipping method may vary depending on the destination, package size, weight, and other shipping conditions.
Tracking information will generally be provided when a trackable shipping service is used.
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4. Processing Time
Orders are generally prepared for shipment within [2–5 business days] after payment has been confirmed.
Processing times may be longer during periods of high order volume, holidays, weekends, or other circumstances.
Pre-order and upcoming products will be shipped according to their expected release and availability dates.
If an order contains both in-stock and pre-order items, the order may be shipped together when all items are available unless otherwise agreed with the customer.
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5. Estimated Delivery Time
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on the destination country, shipping carrier, customs procedures, holidays, weather, transportation conditions, and other circumstances.
As a general guideline, international shipments may take approximately:
- United States: 5–14 business days
- Canada: 7–21 business days
- United Kingdom: 7–21 business days
- Australia: 7–21 business days
- New Zealand: 7–21 business days
- Singapore: 5–14 business days
- Malaysia: 7–21 business days
- Taiwan: 5–14 business days
These estimates are provided for reference only and do not constitute a guaranteed delivery date.
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6. Customs and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, customs clearance fees, brokerage fees, or other charges imposed by the destination country.
Unless otherwise expressly stated at checkout, these charges are not included in the product price or standard shipping charge.
Such charges are generally the responsibility of the customer.
K.Z.Prize does not control the amount of customs duties, taxes, or other import-related charges imposed by the destination country.
Customers are responsible for understanding and complying with the import regulations applicable in their country or region.
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7. United States Orders
For orders shipped to the United States, K.Z.Prize may cover applicable import duties or similar charges where expressly stated on the product page, checkout, or other applicable sales information.
Any taxes or charges not expressly stated as being covered by K.Z.Prize remain the responsibility of the customer.
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8. Customs Clearance
Customs authorities in the destination country may inspect shipments or require additional information from the recipient.
Such procedures may cause delays that are outside the control of K.Z.Prize.
K.Z.Prize is not responsible for delays caused by customs authorities or import procedures.
Customers may be contacted directly by the carrier or customs authorities regarding customs clearance, taxes, duties, or other import requirements.
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9. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please carefully check your address before completing your order.
K.Z.Prize is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
If a package is returned to K.Z.Prize because of an incorrect address, failed delivery, refusal of delivery, or failure to complete required customs procedures, additional shipping costs may apply if the customer requests reshipment.
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10. Delivery Delays
K.Z.Prize does not guarantee delivery dates.
Shipments may be delayed due to:
- Customs clearance
- Shipping carrier delays
- Weather
- Natural disasters
- Transportation disruptions
- Holidays
- Strikes
- Government restrictions
- Incorrect or incomplete address information
- Import procedures
- Other circumstances beyond our reasonable control
Such delays do not automatically qualify an order for cancellation or refund.
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11. Lost or Missing Packages
If tracking information indicates that your package has been delivered but you have not received it, please first contact your local postal service or shipping carrier.
If a package is confirmed to have been lost during transportation, K.Z.Prize will review the situation based on the available tracking information and the applicable shipping service.
Where appropriate, we may assist with an investigation or claim with the shipping carrier.
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12. Damaged Packages
If your package arrives visibly damaged, please take photographs of:
- The outer shipping box
- Any damage to the packaging
- The product
- The shipping label
Please contact K.Z.Prize within 7 days of delivery.
Please retain the original packaging and shipping materials until the matter has been resolved, as they may be required for an investigation or carrier claim.
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13. Refused Delivery
If a customer refuses delivery because of customs duties, import taxes, VAT, GST, or other charges imposed by the destination country, the order may be returned to Japan.
In such cases, the customer may be responsible for return shipping costs and other costs incurred by K.Z.Prize.
Any refund will be considered after the returned package has been received by K.Z.Prize and may be reduced by shipping, return shipping, customs, or other non-refundable costs, to the extent permitted by applicable law.
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14. Combining Orders
If you place multiple orders, we may be able to combine them into a single shipment where practical.
If you would like to combine orders, please contact us before the orders are shipped.
Additional shipping charges may apply depending on the final package weight, size, and destination.
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15. Shipping Restrictions
Certain products may not be available for shipment to certain countries or regions due to local laws, carrier restrictions, customs regulations, or other restrictions.
K.Z.Prize reserves the right to cancel or refuse an order where shipment to the destination is not reasonably possible or legally permitted.
If an order must be cancelled for this reason after payment has been received, an appropriate refund will be provided.
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16. Contact
If you have any questions regarding shipping, delivery, customs, or your order, please contact us.
K.Z.Prize
Japan
Email: [YOUR EMAIL ADDRESS]
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Important Notice
International shipping involves procedures and regulations that vary by destination country.
By placing an international order with K.Z.Prize, you acknowledge that delivery times, customs procedures, import charges, and other aspects of international shipping may be outside the control of K.Z.Prize.
Nothing in this Shipping Policy is intended to exclude or limit any mandatory consumer rights or legal protections that cannot legally be excluded or limited under applicable law.